TERMS & CONDITIONS
GENERAL INFORMATION
This website, zentherapytraining.co.uk is run and maintained by The Academy Start Up Experts
Our email address is academystartupexperts@outlook.com
- The Academy Start Up Experts provides the sale of digital products which may be purchased through the site.
These Website Terms and Conditions (terms and conditions) cover the terms on which you may use the site. By using this site you accept that you are bound by these terms and conditions. If you do not accept them, please do not use the site.
THE ACADEMY START UP EXPERTS
TERMS AND CONDITIONS OF SALE
The below Terms and Conditions of Sale (terms of sale) set out the terms applicable to the sale of our digital products for your information.
PURCHASE OF DIGITAL PRODUCTS
These terms of sale (together with any relevant documents referred to in them and including our Website Terms and Conditions) set out the terms on which we supply any of the following products via our site to you:
By placing an order for digital products through our site, you warrant that you are legally capable of entering into binding contracts, that you are at least 18 years old and that you are purchasing our digital products for use within your business. You further warrant that you will not hire, exchange, lend, lease or resell the files, with anybody else other than maybe allowed under the terms of any licence that is granted to you as a part of the sale. Where products or items are digitally editable for use in training we will grant permission for you to use, edit or share the information with your trainers or students and any accrediting bodies. Where you are unsure of your liability or rights please contact us at academystartupexperts@outlook.com
By placing an order for digital products through our site you agree that we may store, process and use personal data collected from you for the purposes of processing/fulfilling your order only. We work with third parties to process your payment (for example, PayPal) and they will also have access to your personal data to enable them to help us process/fulfil your order only. More information on how we may store, process and use your personal data is contained in our Privacy Policy.
All of the digital products that are available for sale on our site are owned or controlled by our licensors, or us. Upon payment of the price for any of these digital products, we grant you a non-exclusive, non-transferable licence to use the digital products for your own business use.
You shall not redistribute, transmit, assign, sell, commercially exploit, sub-licence, rent, share, lend, or transfer any digital products that you purchase through this site.
You are responsible for ensuring that you do not lose, destroy, or damage any digital product you purchase through this site. If a downloaded file is corrupt or has errors, please inform us via email within 7 days to academystartupexperts@outlook.com. You have 30 days in order to download your files before the links expire. It is your responsibility to ensure you download, save and create a backup of your digital files. The Academy Start Up Experts are not responsible for expired links, lost files or files lost due to stolen or damaged equipment. Please ensure you have backup files of your purchase.
In the event of a request for resending links or uploading lost files, this is chargeable at £25 per order, plus a £1 charge for each file to be resent. Details on how to pay will be sent upon request. We can only resend files up to 12 months from the date of purchase. Please allow 7-14 days for files to be resent.
You are responsible for ensuring that any hardware you use to download and/or access these digital products function correctly with this site. You acknowledge and agree that the provision of all these requirements is your responsibility and is at your own cost. We are not obliged to ensure that our products are compatible with every manufacturer of mobile handsets.
PLACING AN ORDER
After placing an order for any digital products via our site, you will receive an e-mail from us acknowledging receipt and setting out the details of your order.
The contract for the purchase of any digital products will only be formed when you have agreed to our terms of sale, we have received payment in full for the digital product you are purchasing and we make the digital product available for download. We reserve the right, in our sole discretion to reject any order we receive.
AVAILABILITY
All digital products featured on our site are subject to availability. We reserve the right to change or remove a digital product or other content on the site at any time without notice or liability to you.
Digital products will normally be available to download within 48 hours upon purchase. There may be occasions when they are not available and we make no guarantee that any digital product ordered will be made available immediately within 48 hours (for example, if the site is taken down for maintenance or there is another technical issue). In such cases, we will use our best endeavours to give you access to your downloadable digital products as soon as possible following your purchase.
Where we are unable to provide you with any digital products that you have purchased, you agree that we can offer you either alternative goods to a similar value (upon your agreement that the alternative goods are suitable) or a complete refund. We will not be liable for our inability to fulfil a particular order from you.
PRICE AND PAYMENT
The price of any digital product will be as quoted on this site at the current time are liable to change at any time, but changes will not affect orders in respect of which we have already taken payment and made the download available.
Please note that some network/service providers may charge you an additional amount for downloading digital products to a mobile handset. We recommend that you contact your network/service provider to understand the nature and extent of any additional charges before downloading to a mobile device. Note that overseas roaming charges may also apply. We will not be held liable for any such charges.
By providing the details of a credit or debit card or payment account to be debited, you confirm that you are authorised to purchase the digital products and that you have the permission of or are the holder of the credit or debit card, PayPal or other account being used to pay for the transaction. All card payments and cardholder details may be subject to validation checks carried out by us and/or the card issuer. If any validation checks are required, we will not be held liable for any delays or non-delivery nor are we obliged to.
In respect of validation checks and authorisation carried out by the card issuer, if the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery or any bank charges applied to you. We are not obliged to inform you of the reason for the refusal.
ACCREDITATION
Accreditation company's course review procedures and requirements may vary. Whilst we endeavour to ensure all manuals meet the requirements of many of the main accreditation providers, we cannot guarantee that some changes may be required.
Due to the fact we sell manuals around the world, sometimes this may flag on plagiarism checks as others may have used our content online. As we hold the rights to the content, we can provide proof that we own the copyright to all manuals and content if this arises. Sometimes, you may be asked to rewrite a sentence, paragraph or section of the manual, which is out of our control.
Images used are stock images purchased through the main stock sites, whereby we hold a license for use.
Requirements of accreditors not only vary between companies but also may vary from time to time within the same company. Where a manual or manuals have passed many times before, legislation and/or company preferences may require an update or edit to the manuals.
Manuals sold are written to save you as much physical time as possible, but you are purchasing them on the recognition that they are fully editable and that small changes may be required before they pass your accreditation company's processes.
The Academy Start Up Experts are not responsible for any requests or requirements set by your chosen accreditation company. We endeavour to ensure that manuals contain everything required by as many companies as possible, and we regularly look to update and edit manuals to ensure they are compliant.
No refunds, either in full or partial will be issued for any changes required by accreditation companies. We will be happy to try and help where issues are likely to be based on new changes or legislation. Feedback is always essential to ensure we can constantly keep manuals updated as much as possible.
REFUNDS
In accordance with law, no refunds will be given as businesses are exempt from Consumer Contracts (formerly distance selling) regulations.
If digital products are found to be defective, we shall have the right to attend to the cause of the problem and restore the digital products to functioning order, or offer you a repeat download. You shall not have the automatic right of refund in this case. You must notify us within 30 days of the download of the digital product that it is defective at academystartupexperts@outlook.com. If we are unable to fix it and a repeat download does not resolve the issue, we will provide you with a full refund within 30 days of ascertaining that the issue cannot be resolved.
EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure or delay to perform any of our obligations under a contract for a digital product that is caused by events outside our reasonable control.
COMPLAINTS
If you have any questions or a complaint about the service provided by us please contact academystartupexperts@outlook.com to make your complaint.